Sometimes travel plans change and you may need to change the date of your flight, update passenger details, cancel or refund your booking. Our Flight Amendment, Cancellation & Refund Services are here to help give you general assistance and advice when needed. It is important to be aware of airline policies and fees.
Flight Amendment Services
Sometimes travel arrangements can change and it may be necessary to adjust your flight dates, correct passenger details, cancel a booking or obtain a refund. Our Flight Amendment, Cancellation & Refund Services are here to give you some general help and advice on airline policies and any applicable fees.
Flight Cancellation Services
If you can’t go on your planned trip you might need to cancel your flight booking. But it’s important that you check the cancellation terms of your ticket.
Depending on the airline, type of route, ticket type, when you booked and how long until departure some tickets will have cancellation fees, whilst others could be refundable.
We’ve put together this flight cancellation guide to help you understand how to cancel flights and what terms apply.
Flight Refund Assistance
If your flight is cancelled you may be entitled to a refund dependent on the airline’s policies and ticket terms. The amount to be refunded may vary between airlines.
You may also be offered a partial refund or credit in some instances. Any penalties, service charges, or deductions due by the airline may impact the refund given.
Important: Nothing Is Free – Every Service Has Different Charges
All flight assistance services incur a cost.
Each service will incur a cost based upon the nature of the request, airline rules, your ticket conditions and service charges.
The following services may involve separate charges:
- Flight date and time changes.
- Flight cancellation assistance.
- Refund request assistance.
- Passenger name correction, where permitted.
- Destination or route changes, where permitted.
- Booking modification and related support.
Airline charges, difference in fare, taxes & service charges may apply. These will vary depending upon what you are booking and what service you require.
Customers should always check with us what the total charge will be before making any alterations or cancellations.
Why Is It Important to Check Charges Before Making Changes?
Depending on the type of ticket you hold, different conditions apply. For example refundable tickets will have different conditions to non-refundable tickets. Or changes to your flights during busy periods can cost more.
Always ask for a full breakdown of any charges that will apply to your amendment, cancellation or refund.
Final Words
Flight Amendment, cancellation and refund can be a confusing topic to understand. Knowing what your airline’s policies and service charges are will help you when making travel decisions.
We hope our website will help give you some useful information. Please make sure you read through all of the airline’s fees and service charges before confirming any services.
All services have a charge attached. Nothing should be assumed as free unless it is stated in writing.
